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After a failed first attempt to have braces placed (due to my son being emotionally nervous and unwilling to continue after the cheek retractor), we were able to succefully get them on this week. Brandy was wonderful and the first question she asked my son was "What can I do to make this appointment better for you?". That set the tone allowing him to ask about water temperatures, the tools and items used, air placement, and comfort. She went a grabbed fidget options for him, worked through nervous tears, and ultimately successfully placed the braces. He was so relieved and requested to continue to work with her which she accommodated. We can't think the team enough for the willingness to try again as well as doing what they could to make a nervous child feel at ease. I'd highly recommend Brandy and BB Ortho, for any nervous kiddos or those with sensory issues.